Star Concrete Floor Treatments Reflect Your Image


Star Concrete Floor Treatments Inc. ("Star") is committed to respecting the personal privacy of individuals. We take the issue of privacy seriously because we know that our customers care about how information about them is used. This page summarizes our Privacy Policy and demonstrates our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with Star and discloses the information gathering and dissemination practices for this Web site. By visiting, you are accepting the practices described in this Privacy Policy.

Table of Contents


•  Limitation of Liability
•  Usage Statistics
•  Collected Information
•  Customer Information
•  Automatic Information
•  Security
•  Links
•  Cookies

•  Browser Settings to Detect and Reject Cookies
•  Newsletters and E-mail
•  Confidentiality
•  Questions, Comments and Complaints
•  Acquisition or Changes in Ownership of Star
•  Terms of Use, Notices and Changes to Privacy Policy

Limitation of Liability

Star's Privacy Policy is limited to Star's own Web site at and Star is in no way responsible for the privacy practices or content of linked Web sites. Each of the linked Web sites are fully independent of each other and maintain separate access, domain names and log files.
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Usage Statistics

Information about customer visits is logged. Customers' IP addresses are never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor Web site performance. At times portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.
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Collected Information

The information we collect from our customers will help us to personalize and to continually improve the shopping experience at We do not store sensitive information about customers such as social security numbers or knowingly collect information from minors. Star will never sell, distribute, barter, or transfer any personally identifiable information obtained from a customer to a third party except when required by law. In this regard we gather the following information:

    Customer Information: We receive and store any information customers enter on our Web site or give us in any other way. Click here to see examples of what information we collect. Customers can choose not to provide certain information, but then they might not be able to take advantage of many of our features. We use the information that customers provide for such purposes as responding to, and fulfilling their requests, improving our Web site and communicating with these customers.

    Automatic Information: Star receives and stores certain types of information whenever customers interact with our Web site. Like many other Web sites, we use "cookies," and we obtain certain types of information when our customers' Web browser accesses Click here to see examples of the information we receive. A number of companies offer utilities designed to help visit Web sites anonymously. Although we will not be able to provide a customer with a personalized experience at, we want customers to be aware that these tools exist.

    E-Mail Communications: To help us communicate with our customers, partners and affiliates, we send out an electronic newsletter on a regular basis. If customers do not want to receive this kind of e-mail or other mail from us, they can unsubscribe at any time.

    Information From Other Sources: Star receives and stores certain types of information whenever customers interact with affiliated businesses. We use this information to update delivery and address information; to correct our records; account information and purchase or redemption information.

Star does not currently support or allow the use of its system to be used in such a way as to collect sensitive personal data of consumers consisting of information as to:

    •  the racial or ethnic origin of our customers
    •  their political opinions
    •  their religious beliefs or other beliefs of a similar nature
    •  their physical or mental health or condition
    •  their sexual life
    •  the commission or alleged commission by them of any offense
    •  any proceedings for any offense committed or alleged to have been committed by them
    •  the disposal of such proceedings or the sentence of any court in such proceedings
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Customer Information

Customers provide most such information when they search, buy, post, participate in a contest or questionnaire, or otherwise communicate with us. For example, customers provide information when they communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, customers might supply us with such information as their name, address and phone number.
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Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect the customer's computer to the Internet; e-mail address; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and the phone number you used to call us. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
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Star actively invests in maintaining security levels appropriate for the protection of digital assets to protect against the loss, misuse and alteration of data used by our system. We fulfill our security responsibilities through regular remote back-ups, updating security patches promptly and periodic reviews of our security systems and procedures. Access to customer information is available only to authorized employees of Star Concrete Floor Treatments Inc.

We work to protect the security of our customer's information during transmission by using Secure Sockets Layer (SSL) software, which encrypts input information. It is important for our clients to protect themselves against unauthorized access to their computer.
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In some cases the Star Web site will link to the Web sites of other companies, but we are not responsible for the content or privacy practices of those Web sites. We recommend that customers review the privacy policies of these sites and determine if that site protects customers privacy in a responsible manner and to customer's satisfaction.
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Cookies are alphanumeric identifiers that we transfer to our customers computer hard drives through their Web browser to enable our systems to recognize the customer and to provide personalized features such as storage of items in Galleries between visits. Cookies allow the customer to take full advantage of some of Star's best features therefore, we recommend to leave them turned on. In some cases per-session cookies will be used to extend the functionality of our Web site. Per-session cookies store information within a session (or visit to our Web site). During the visit to our site the customer's browser exchanges information with our Web server. Per-session cookies facilitate this exchange by reminding the server which computer is making the request. Unlike persistent cookies, which are stored on customers hard drives for a length of time set by the Web site, per-session cookies are cached (stored in memory) while visiting the Web site and are deleted from the cache when the customer leaves our Web site. Per-session cookies are stored in memory and are only available during an active session, in other words, while customers are visiting our site. Per-session cookies do not permanently record data and are not stored on the customer's computer hard drive. Per-session cookies do not give the Web site access to anything else on the customer's system, including any private information about the customer. Cookies issued from our Web site will only be used by our Web site and we do not use cookies issued by other Web sites.

    Here is the list of information that we are collecting:

    •  The name of customer's Internet service provider and it's IP address
    •  The name of customer's service provider's server (Star makes no attempt to link
        these addresses with the identity of individuals visiting our site)
    •  The length of each visit
    •  The number of requests per visit
    •  Type of operating system (Windows, Macintosh, Unix, etc.)
    •  Browser type (Netscape, Internet Explorer, etc.)

    We do not link this information with any of the information voluntarily provided by the customer when they visit our site.
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Browser Settings to Detect and Reject Cookies

Using Internet Explorer 6 or higher on a PC:

    •  Choose the "Tools" menu entry, then "Internet Options"
    •  Select the "Privacy" tab and choose how to handle cookies
    •  Either choose to accept cookies from all sites, refuse to accept any or be prompted
        whenever a site wants to send a cookie

Using Internet Explorer 5.5 or higher on a Mac:

    •  Choose the "Edit" menu entry, then "Preferences"
    •  Select the "Receiving Files" tab than "Cookies" and choose how to handle cookies
    •  Either choose to accept cookies from all sites, refuse to accept any or be prompted
        whenever a site wants to send a cookie

Using Netscape Navigator 7 or higher on a PC:

    •  Choose the "Edit" menu entry, then "Preferences"
    •  Select the category "Privacy & Security", than "Cookies" and choose how to
        handle cookies
    •  Either choose to accept cookies from all sites, refuse to accept any or be prompted
        whenever a site wants to send a cookie

Using Netscape Navigator 7 or higher on a Mac:

    •  Choose the "Edit" menu entry, then "Preferences"
    •  Select the category "Privacy & Security", than "Cookies" and choose how to
        handle cookies
    •  Either choose to accept cookies from all sites, refuse to accept any or be prompted
        whenever a site wants to send a cookie
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Newsletters and E-mail

Star's services include a permission-based e-Newsletter. Using our double opt-in subscription policy, we can ensure that only those wishing to receive our e-Newsletter will be contacted. Double opt-in indicates that for any subscription form a customer completes, he or she will receive a confirmation e-mail at the address they have specified. The customer must then either a)reply or b)click on the link provided in the e-mail in order to change the status to active. Only then will the customer receive the material they have requested. If a customer has not taken action within 48 hours, the e-mail address will be dropped from the database and the customer will never receive promotional material. This prevents third parties from submitting other customers e-mail addresses, either purposely or erroneously. The unsubscribe link is available from both the confirmation e-mail the customer will receive, as well as on the sign-up page. Clicking on the link will bring the customer to a form in which they enter their e-mail address. Once submitted, and if the e-mail address is found, the customer's status will be changed to inactive and they will no longer receive any material from that list.
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The transmission of unsolicited commercial e-mail (Spam) is expressly forbidden through our system. We define Spam as the following:

    Any e-mail message that is sent to a recipient who had previously signed-up to receive newsletters, product information or any other type of bulk e-mail but later opted-out by indicating to the sender that they did not want to receive additional e-mail;

    Any e-mail message that is sent to recipients that have had no prior association with the organization or did not agree to be e-mailed by the organization;

    Any e-mail message that is sent to a recipient without a way for a person to opt-out or request that future mailings not be sent to them;

    Any e-mail message that does not have a valid e-mail address in the reply-to line;

    An e-mail message is NOT spam if the recipient in anyway requested e-mail be sent to them from the sender or the sender's organization;

    Anytime an organization sends a bulk e-mail message to one of its customers it is NOT spam provided that the organization offers a way for the customer to opt-out of future mailings and that the customer did not previously opt-out;

    An e-mail message is NOT spam when sent to recipients who agreed to receive information or promotions from a partner organization (as long as there is a clear opt-out option);

If a customer has received e-mail from our server that they feel constitutes spam please advise us by forwarding the message to We will review the message and take the appropriate course of action.
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Information about our customers is an important part of our business. We are not in the business of selling it to others.

    Protection of Star and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Star, our customers or others. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

    With Your Consent: Other than as set out above, our customers will receive notice when information about them might go to third parties, and they will have an opportunity to choose not to share the information.
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Questions, Comments and Complaints

Customers concerned about their privacy protection should contact us by sending a written request. Customers are required to provide enough detail to allow us to identify the information they want; for example, include dates or the names or positions of people dealt with at Star. We will provide the information requested within a reasonable time and at minimal or no cost. Send a self-addressed, stamped envelope to:

    Star Concrete Floor Treatments Inc.
    5, 2080 - 39th Avenue NE
    Calgary, Alberta
    T2E 6P7
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Acquisition or Changes in Ownership of Star Concrete Floor Treatments Inc.

In the event that Star (or a substantial portion of its assets) is acquired, customer information would be considered part of those assets, and may be part of those assets that are transferred.
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Terms of Use, Notices and Changes to Privacy Policy

If customers choose to visit, their visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law in the state of British Columbia. If you have any concern about privacy at Star Concrete Floor Treatments Inc., please send us a thorough description to and we will try to resolve the issue.

Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may e-mail periodic reminders of our policies and conditions, unless customers have instructed us not to, but customers should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about our customers and their accounts. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If this Privacy Policy changes in the future, we will not use the personal information customers have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without prior consent.
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Last updated: November 14, 2003