|
Star Concrete Floor Treatments Inc. ("Star") is committed to respecting the personal privacy of individuals. We take the issue
of privacy seriously because we know that our customers care about how information about them is used. This page summarizes our Privacy Policy and
demonstrates our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting
with Star and discloses the information gathering and dissemination practices for this Web site. By visiting www.star-floors.com,
you are accepting the practices described in this Privacy Policy.
Limitation of Liability
Star's Privacy Policy is limited to Star's own Web site at www.star-floors.com and Star is in no
way responsible for the privacy practices or content of linked Web sites. Each of the linked Web sites are fully
independent of each other and maintain separate access, domain names and log files.
Usage Statistics
Information about customer visits is logged. Customers' IP addresses are never referenced to personally identifiable
information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by
the server administrator for error notification, server administration and to monitor Web site performance. At times portions of
the log files may be viewed by others for the purpose of server administration, security or when required by law.
Collected Information
The information we collect from our customers will help us to personalize and to continually improve the shopping
experience at star-floors.com. We do not store sensitive information about customers such as social security numbers or knowingly
collect information from minors. Star will never sell, distribute, barter, or transfer any personally identifiable
information obtained from a customer to a third party except when required by law. In this regard we gather the following information:
Customer Information: We receive and store any information customers enter on our
Web site or give us in any other way. Click here to see examples of what information we collect. Customers can
choose not to provide certain information, but then they might not be able to take advantage of many of our features. We use the information
that customers provide for such purposes as responding to, and fulfilling their requests, improving our Web site and communicating with these customers.
Automatic Information: Star receives and stores certain types of information
whenever customers interact with our Web site. Like many other Web sites, we use "cookies," and we obtain certain types of information
when our customers' Web browser accesses star-floors.com. Click here to see examples of the information we
receive. A number of companies offer utilities designed to help visit Web sites anonymously. Although we will not be able to provide
a customer with a personalized experience at star-floors.com, we want customers to be aware that these tools exist.
E-Mail Communications: To help us communicate with our customers, partners and
affiliates, we send out an electronic newsletter on a regular basis. If customers do not want to receive this kind of e-mail or other mail
from us, they can unsubscribe at any time.
Information From Other Sources: Star receives and stores certain types
of information whenever customers interact with affiliated businesses. We use this information to update delivery and address
information; to correct our records; account information and purchase or redemption information.
Star does not currently support or allow the use of its system to be used in such a way as to collect
sensitive personal data of consumers consisting of information as to:
• the racial or ethnic origin of our customers
• their political opinions
• their religious beliefs or other beliefs of a similar nature
• their physical or mental health or condition
• their sexual life
• the commission or alleged commission by them of any offense
• any proceedings for any offense committed or alleged to have been committed by them
• the disposal of such proceedings or the sentence of any court in such proceedings
Customer Information
Customers provide most such information when they search, buy, post, participate in a contest or questionnaire,
or otherwise communicate with us. For example, customers provide information when they communicate with us by phone, e-mail or otherwise;
complete a questionnaire or a contest entry form. As a result of those actions, customers might supply us with such information as their name,
address and phone number.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect the customer's
computer to the Internet; e-mail address; computer and connection information such as browser type and version, operating system,
and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time;
cookie number; and the phone number you used to call us. During some visits we may use software tools
such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages,
page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Security
Star actively invests in maintaining security levels appropriate for the protection of digital assets to protect
against the loss, misuse and alteration of data used by our system. We fulfill our security responsibilities through regular remote back-ups,
updating security patches promptly and periodic reviews of our security systems and procedures. Access to customer information is available
only to authorized employees of Star Concrete Floor Treatments Inc.
We work to protect the security of our customer's information during transmission by using Secure Sockets Layer (SSL) software,
which encrypts input information. It is important for our clients to protect themselves against unauthorized access to their computer.
Links
In some cases the Star Web site will link to the Web sites of other companies, but we are not responsible for
the content or privacy practices of those Web sites. We recommend that customers review the privacy policies of these sites and determine
if that site protects customers privacy in a responsible manner and to customer's satisfaction.
Cookies
Cookies are alphanumeric identifiers that we transfer to our customers computer hard drives through their Web browser to enable
our systems to recognize the customer and to provide personalized features such as storage of items in Galleries between visits. Cookies allow
the customer to take full advantage of some of Star's best features therefore, we recommend to leave them turned on. In some cases
per-session cookies will be used to extend the functionality of our Web site. Per-session cookies store information within a session (or
visit to our Web site). During the visit to our site the customer's browser exchanges information with our Web server. Per-session cookies
facilitate this exchange by reminding the server which computer is making the request. Unlike persistent cookies, which are stored on customers
hard drives for a length of time set by the Web site, per-session cookies are cached (stored in memory) while visiting the Web site and are
deleted from the cache when the customer leaves our Web site. Per-session cookies are stored in memory and are only available during an
active session, in other words, while customers are visiting our site. Per-session cookies do not permanently record data and are not stored
on the customer's computer hard drive. Per-session cookies do not give the Web site access to anything else on the customer's system, including
any private information about the customer. Cookies issued from our Web site will only be used by our Web site and we do not use cookies issued
by other Web sites.
Here is the list of information that we are collecting:
• The name of customer's Internet service provider and it's IP address
• The name of customer's service provider's server (Star makes no attempt to link
these addresses with the identity of individuals visiting our site)
• The length of each visit
• The number of requests per visit
• Type of operating system (Windows, Macintosh, Unix, etc.)
• Browser type (Netscape, Internet Explorer, etc.)
We do not link this information with any of the information voluntarily provided by the customer when they visit our site.
Browser Settings to Detect and Reject Cookies
Using Internet Explorer 6 or higher on a PC:
• Choose the "Tools" menu entry, then "Internet Options"
• Select the "Privacy" tab and choose how to handle cookies
• Either choose to accept cookies from all sites, refuse to accept any or be prompted
whenever a site wants to send a cookie
Using Internet Explorer 5.5 or higher on a Mac:
• Choose the "Edit" menu entry, then "Preferences"
• Select the "Receiving Files" tab than "Cookies" and choose how to handle cookies
• Either choose to accept cookies from all sites, refuse to accept any or be prompted
whenever a site wants to send a cookie
Using Netscape Navigator 7 or higher on a PC:
• Choose the "Edit" menu entry, then "Preferences"
• Select the category "Privacy & Security", than "Cookies" and choose how to
handle cookies
• Either choose to accept cookies from all sites, refuse to accept any or be prompted
whenever a site wants to send a cookie
Using Netscape Navigator 7 or higher on a Mac:
• Choose the "Edit" menu entry, then "Preferences"
• Select the category "Privacy & Security", than "Cookies" and choose how to
handle cookies
• Either choose to accept cookies from all sites, refuse to accept any or be prompted
whenever a site wants to send a cookie
Newsletters and E-mail
Star's services include a permission-based e-Newsletter. Using our double opt-in subscription policy, we can
ensure that only those wishing to receive our e-Newsletter will be contacted. Double opt-in indicates that for any
subscription form a customer completes, he or she will receive a confirmation e-mail at the address they have specified. The customer
must then either a)reply or b)click on the link provided in the e-mail in order to change the status to active. Only then will the customer
receive the material they have requested. If a customer has not taken action within 48 hours, the e-mail address will be dropped
from the database and the customer will never receive promotional material. This prevents third parties from submitting other
customers e-mail addresses, either purposely or erroneously. The unsubscribe link is available from both the confirmation e-mail
the customer will receive, as well as on the sign-up page. Clicking on the link will bring the customer to a form in which
they enter their e-mail address. Once submitted, and if the e-mail address is found, the customer's status will be changed to
inactive and they will no longer receive any material from that list.
SPAM
The transmission of unsolicited commercial e-mail (Spam) is expressly forbidden through our system. We define Spam
as the following:
Any e-mail message that is sent to a recipient who had previously signed-up to receive newsletters, product
information or any other type of bulk e-mail but later opted-out by indicating to the sender that they did not want to receive
additional e-mail;
Any e-mail message that is sent to recipients that have had no prior association with the organization or did not
agree to be e-mailed by the organization;
Any e-mail message that is sent to a recipient without a way for a person to opt-out or request that future mailings
not be sent to them;
Any e-mail message that does not have a valid e-mail address in the reply-to line;
An e-mail message is NOT spam if the recipient in anyway requested e-mail be sent to them from the sender or the
sender's organization;
Anytime an organization sends a bulk e-mail message to one of its customers it is NOT spam provided that the
organization offers a way for the customer to opt-out of future mailings and that the customer did not previously opt-out;
An e-mail message is NOT spam when sent to recipients who agreed to receive information or promotions from a partner
organization (as long as there is a clear opt-out option);
If a customer has received e-mail from our server that they feel constitutes spam please advise us by forwarding
the message to abuse@star-floors.com. We will review the message and take the
appropriate course of action.
Confidentiality
Information about our customers is an important part of our business. We are not in the business of selling it to others.
Protection of Star and Others: We release account and other personal information
when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the
rights, property, or safety of Star, our customers or others. Obviously, however, this does not include selling, renting, sharing,
or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments
set forth in this Privacy Policy.
With Your Consent: Other than as set out above, our customers will receive notice when
information about them might go to third parties, and they will have an opportunity to choose not to share the information.
Questions, Comments and Complaints
Customers concerned about their privacy protection should contact us by sending a written request. Customers are required
to provide enough detail to allow us to identify the information they want; for example, include dates or the names or positions of people
dealt with at Star. We will provide the information requested within a reasonable time and at minimal or no cost. Send a self-addressed,
stamped envelope to:
Star Concrete Floor Treatments Inc.
5, 2080 - 39th Avenue NE
Calgary, Alberta
T2E 6P7
Canada
Acquisition or Changes in Ownership of Star Concrete Floor Treatments Inc.
In the event that Star (or a substantial portion of its assets) is acquired, customer information would be
considered part of those assets, and may be part of those assets that are transferred.
Terms of Use, Notices and Changes to Privacy Policy
If customers choose to visit star-floors.com, their visit and any dispute over privacy is subject to this Privacy
Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of
the law in the state of British Columbia. If you have any concern about privacy at Star Concrete Floor Treatments Inc., please send us a thorough description to
privacy@star-floors.com and we will try to resolve the issue.
Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may e-mail periodic reminders
of our policies and conditions, unless customers have instructed us not to, but customers should check our Web site frequently to see recent
changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about our customers and their accounts.
We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of
customer information collected in the past without the consent of affected customers. If this Privacy Policy changes in the future, we will
not use the personal information customers have submitted to us under this Privacy Policy in a manner that is materially inconsistent with
this Privacy Policy, without prior consent.
Last updated: November 14, 2003
|
